Monday, June 04, 2007

Wrong Message, Wrong Messenger

We really like Enrique's surgeon. So, when were waiting inside one of the consultation rooms at her office and the door opened, we were looking forward to seeing her. Even on a day we knew might bring bad news.

Instead, an unfamiliar resident walked in.

She started asking questions that seemed dumb to us. Was he having any difficulty breathing? How was his voice?

Since his last surgery was over 6 months ago -- and none of these issues had ever come up -- none of it seemed really relevant.

Then she told him the results of his scan and that his cancer had returned.

Obviously, that was awful all on its own. We were also really pissed off that the doctor hadn't told us herself.

It didn't help that we had been waiting an hour and no one apologized.

So much for our theory that you don't have to wait long for bad news.

At least this resident was competent. She answered our questions and the doctor didn't have to contradict her when she came in later.

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